Please Read Before You Order
INQUIRY FORMS must be filled out to receive a quote! There is a limit of 3 pricing quotes per inquiry, after 3 quotes you will be required to purchase an in person Design Consultation.
CUSTOM ORDERS - Please place custom cake orders at least 3 weeks in advance and wedding orders at least 3 months in advance. Ordering early is encouraged as availability is not guaranteed.
CHANGES TO YOUR ORDER - The final date for any order changes (size, flavor, design) is 14 days prior to the event date. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
RUSH ORDERS MAY NOT BE ACCEPTED- If you are placing a order for an event less than 14 days away please note there is NO GUARANTEE that it will be accepted. Orders are reviewed and accepted based on availability. PAYMENT WILL BE DUE IN FULL OR ORDER WILL NOT BE ACCOMMODATED!
Any Rush Orders are subject to a rush fee (determined by the amount of work required and any expedited shipping costs) and total payment to be made in full.
Invoices must be paid within 24 hours of issuance or they will be CANCELLED. please do not request an invoice if you are not yet payment ready.
50% NON-REFUNDABLE DEPOSIT is required for all orders in order to hold your date. Deposits are non-refundable as we begin preparations immediately AND non-transferable. ONLY a deposit can secure your spot. Payment of the deposit confirms your listing is correct. READ your listing BEFORE paying.
REMAINING BALANCE- due one week prior to the date of your order! If remaining balance is not paid by date stated on invoice, your order will be CANCELED and your deposit will be forfeited as deposits are non refundable.
All orders $300 or less are to be paid in full.
Delivery & Set Up
Please request delivery at the time of booking as delivery slots are limited. In order to qualify for delivery your order must have a 3+ tier cake.
There will be absolutely no delivery for 1 and 2 tier cakes. Pick Up only.
Delivery and set up is required for large stacked cakes that serve 60 or more.
** If you elect to pick up a large stacked cake you must sign a pick up waiver stating you assume full responsibility and will not be receiving a refund of any amount.
Delivery Fees are a flat-rate fee determined by distance from The Beautiful Gorgeous Touch to delivery address. Any tolls will be added to the delivery fee as well.
Set Up is FREE with Delivery! However we do not provide linen, cake and/or treat stands or any other display decor.
There will be a charge of $20 per half hour if I have to wait at a location. Your tardiness prevents me from making other deliveries on time.
The Beautiful Gorgeous Touch is not responsible for any damage to the cake and/or treats after setup is complete. It is your responsibility to make sure your table, pedestals and/or swings are stable and secure.
Pick Up Policy
You assume all liability and responsibility for the condition of the cake and/or treats once it leaves The Beautiful Gorgeous Touch possession. Please follow the Cake Care Instructions sent via email and taped to your cake box.
Pick up times must be kept. There will be a charge of $10 per half hour if I have to wait for your arrival.
If Client requests a refund within hours of the Event, Client must return the cake & treats.
There will be no negotiation of refund if cake/treats are cut and/or consumed. In order to negotiation a partial refund the cake/treats will have to be returned as given. Vendor may issue refund of monies paid less the non-refundable retainer and the cost of personalized supplies on a case by case basis.
THE BEAUTIFUL GORGEOUS TOUCH SHOP
YOU ARE RESPONSIBLE FOR READING ALL ITEMS DESCRIPTIONS BEFORE PURCHASE. ITEMS DESCRIPTIONS INCLUDE VERY IMPORTANT INFORMATION INCLUDING QUANTITY, DESIGN DETAIL AND WHETHER OR NOT THIS ITEM CAN OR CANNOT BE SHIPPED.
RUSH ORDERS MAY NOT BE ACCEPTED- If you are placing a order for an event less than 14 days away please note there is NO GUARANTEE that it will be accepted. Orders are reviewed and accepted based on availability. RUSH FEE WILL APPLY!
When adding your event date, We suggest selecting the WEEK PRIOR to your event to allow for any possible shipping delays (we are NOT responsible for ANY shipping delays).
We do not accept returns as all items are custom made to order.
If you have to cancel your order due to party cancellation or postponment please contact us ASAP. You will be issued store credit for a future order.
WE DO NOT OFFER REFUNDS
No store credit will be issue if your proof has been approved and sent into production.
A proof will be sent via email based on all information provided. Please be sure to include as much detail as possible for designing purposes. You are allowed 2-3 edits to the design based on the item, so be sure to include ALL edits needed, as additional design edits will be an additional price.
After Proof is approved, no changes can be made. So be sure to double check names, ages and wording. Once approved Favors are then printed, assembled and shipped.
Favors will not be made until proof is approved. The longer you wait to approve your proof the longer it will take for your items to print, assemble and ship. You will be responsible for any Expedited shipping charges if your order will not arrive on time due to late approval of proof.
Once your order has been shipped, The Beautiful Gorgeous Touch is not responsible for any Shipping delays. No refunds will be provided for any shipping delays. If your package is returned to The Beautiful Gorgeous Touch, you will be responsible for the shipping fee to reship. There will be no refunds if your order is returned to us.
But please contact me via email if you have any problems with your order.